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AstraOps - Privacy Policy

Last updated: 12-Aug-2025

AstraOps Private Limited (hereinafter "AstraOps Private Limited", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, store, use, disclose and safeguard your personal information when you use our mobile application ("App"). By using our App, you agree to the collection and use of information in accordance with this policy.

1) Introduction

This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of personal information in connection with the App and related services.

2) Data Controller and Contact Details

For users in the European Union (EU) and United Kingdom (UK), we act as a Data Controller under the General Data Protection Regulation (GDPR) and UK GDPR.

For users in California, USA, we comply with the California Consumer Privacy Act (CCPA).

For users in India, we adhere to the Information Technology Act, 2000, Digital Personal Data Protection Act (DPDP Act, 2023), Sensitive Personal Data or Information Rules, 2011.

For users in UAE, we comply with UAE Personal Data Protection Law (PDPL, 2021).

If you have any questions, contact us at:

  • Email: support@astraops.ai
  • Address: 17, Bhairavi Illam, Indira Nagar, Mahalingapuram, Pollachi – 642002, Coimbatore District, Tamil Nadu, India

3) Information We Collect

We collect the following types of personal data:

  • Personal Identifiable Information (PII): Name, email address, phone number, address, date of birth, gender, and profile picture.
  • Payment Information: Credit/debit card details, billing address (processed through secure third-party payment gateways).
  • Usage Data: IP address, browser type, device information, and app interaction details.
  • Location Data: If permitted, we collect location information for personalized experiences.
  • Sensitive Personal Data: If applicable, data such as biometric or health-related information (collected with explicit consent).

4) How We Collect Your Data

  • When you register on our App and provide details.
  • When you use our services and interact with features.
  • When you make payments via third-party payment processors.
  • When you contact customer support.
  • Via cookies, analytics, and tracking technologies.

5) Purpose of Data Collection

We use your personal data for:

  • Providing services, maintaining, and improving our App.
  • Processing transactions and managing subscriptions.
  • Personalizing user experience and recommendations.
  • Ensuring security, fraud prevention, and compliance with legal obligations.
  • Sending marketing communications (with user consent).
  • Responding to queries and customer support requests.

6) Legal Basis for Processing Data

For users in the EU/UK (under GDPR), our legal basis includes:

  • Consent: For marketing, sensitive data processing.
  • Contractual Necessity: Providing services and processing payments.
  • Legitimate Interests: App improvements, analytics, fraud prevention.
  • Legal Obligation: Compliance with laws.

For California users (CCPA/CPRA), we process personal data for business purposes and allow users to opt out of data sale/sharing.

7) Data Storage and International Transfers

Your personal data will be generally stored at Mumbai, India (in cloud servers). However, your personal data may be stored and processed in any country where we have facilities or in which we engage third party service providers. By using the Services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of Mumbai, India, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy.

We comply with GDPR’s Standard Contractual Clauses (SCCs) for cross-border data transfers.

For California, Canada, Australia, UAE, data transfer follows applicable data protection laws.

8) Data Sharing and Disclosure

We do not sell or rent your personal data. However, we may share it with:

  • Service Providers: Payment processors, hosting services, analytics providers.
  • Legal Authorities: If required by law or to protect legal rights.
  • Business Transfers: In case of mergers, acquisitions, or sales.

When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. We also take reasonable measures to ensure that these third parties provide sufficient guarantees to implement appropriate technical and organizational measures.

9) User Rights

  • GDPR Users (EU/UK): Right to access, rectify, erase, restrict, object to processing, and data portability.
  • CCPA Users (California): Right to know, delete, opt-out of data sales, and non-discrimination.
  • DPDP Act (India): Right to consent, withdraw consent, and grievance redressal.
  • Other Regions: Rights as per applicable laws which are generally similar.

To exercise your rights, contact our Data Protection Officer at support@astraops.ai.

10) Data Security Measures

We implement industry-standard security measures, including:

  • Encryption (SSL/TLS) for data transmission.
  • Access control and authentication mechanisms.
  • Regular security audits and compliance checks.

11) Data Retention Policy

We retain personal data as long as necessary for providing services, complying with legal obligations, and resolving disputes. After expiration, we securely delete or anonymize the data.

12) Third-Party Links & Integrations

Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies separately.

13) Cookies & Tracking Technologies

We use cookies, web beacons, and analytics tools to enhance user experience. Users can manage cookie preferences via App settings.

14) Children’s Privacy

We do not knowingly provide the Services to, and will not knowingly collect the personal information from anyone under the age of consent. Users must be of the minimum age requirement as applicable in their country as per local law to use our Services or such greater age required in their country to register for or use our Services. Our App is not intended for children under 18. If we discover data collection from minors, we will securely delete it immediately.

15) Changes to This Privacy Policy

We may update this policy periodically. Any significant changes will be notified via email or in-app notification.

16) Contact Us

If you have any questions or comments about this Policy or your personal information, to make an access or correction request, to exercise any applicable rights, to make a complaint, or to obtain information about our policies, our Data Protection Officer can be reached using the following:

  • Email: support@astraops.ai
  • Address: 17, Bhairavi Illam, Indira Nagar, Mahalingapuram, Pollachi – 642002, Coimbatore District, Tamil Nadu, India
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